VektaDesk Connect
For IT providers who support other businesses
Managed service providers, security firms and IT consultancies run their client support on VektaDesk. Your team uses one login for every client, sees who needs attention first, and works with clients the way they already work.
Contoso Ltd
Managed services
Fabrikam Inc
Security
Northwind Group
Gold
You're working in Contoso's desk as Alex (YourFirm), with access they gave you until 30 June. Everything you do is in their audit log.
How it works
Every client, one desk, one login
Client companies
Each client has its own contacts, email domains and Microsoft 365 tenant. Client contacts are free.
My customers
Every client ranked by critical tickets, SLA risk and hours used, with one combined queue for your team.
Your brand
A client portal and email intake in your colours, on your own domain with White-label.
Contracts and time
Contracts with included hours, time logged against each one, and invoices drafted from both.
Delegated access
When a client runs VektaDesk themselves, work inside their desk with access they grant, limit in time and can revoke.
Escalations
Clients pass a single ticket to you and share only that conversation, never the rest of their desk.
Invoicing
Invoice clients from the work you already logged
VektaDesk drafts each client's invoice from their contract fees, the hours beyond what's included and other billable time. Check the lines, issue it and email the PDF from your own helpdesk mailbox.
- Your logo, company details, VAT and payment details on every invoice
- Invoices in English, French or Spanish, in each client's currency
- Time is marked as invoiced, so it's never billed twice
- Unpaid and overdue at a glance, and an accounting export for QuickBooks, Xero or Sage
Partner programme
Resell VektaDesk, or refer your clients
Resell
Buy VektaDesk at a partner rate and bill your clients yourself, alongside your own services.
Refer
Introduce clients who buy from us directly and earn a commission on what they pay. Your clients always see the same list price.
VektaDesk Connect to support your own clients, and White-label for a client portal on your own domain without our branding. Priced on request.
Run your client support on VektaDesk
Tell us how many clients and engineers you have, and we'll set up a trial that matches how you work.