Simple yearly pricing per IT agent

Anyone who works on tickets: technicians, team leads and IT administrators. Everyone else in your organisation raises and follows tickets for free, so the price only changes when your IT team does.

No. VektaDesk runs in the browser and inside Microsoft Teams. Your Microsoft 365 administrator approves it once, and your staff appear automatically with their departments, offices and managers.

Yes. Staff can also email your helpdesk address, use the web portal, or call. Your IT team logs phone calls and walk-ins with one form, so every request is counted in the same reports.

Most organisations are live within a day: connect Microsoft 365, add your IT sections, choose who handles what. We help you set it up as part of onboarding.

Each organisation's data is kept separate. VektaDesk never sees Microsoft passwords, and on the Enterprise plan every sign-in and change is recorded in an audit log you can export.

Yes, that's VektaDesk Connect. Add your client companies, give each an account lead and engineers, and let their staff reach you through your branded portal or by email. Your team uses one login for every client, logs time against each client's contract, and, when a client runs VektaDesk themselves, can work inside their desk with their permission.

Yes. Connect each company's Microsoft 365 to one VektaDesk (Enterprise). Everyone signs in with their own account, reports split by company, and your IT team works all the tickets together.

Yes. Mark request types such as new software or access as needing approval. The requester's manager, taken from Microsoft 365, gets Approve and Don't approve buttons in Teams, and IT only starts once it's approved.

Part of the Enterprise plan. It helps your staff actually use Microsoft 365 and your other tools. Write step-by-step guides with screenshots (arrows and boxes included), group them into courses, and assign them to departments or groups from Microsoft 365 with a deadline. People get the course in Teams, work through it module by module, and get a certificate at the end. You see who finished, how long each part took, where people got stuck and what they thought of it. Ready-made courses for Outlook, Teams, OneDrive and staying secure are included.

With the AI add-on, every agent seat includes 500 Vekta AI credits a month, shared across your team. A summary or a translation uses 1 credit, a reply draft 5. If you need more, buy a top-up pack at any time, and your Vekta AI page shows every credit used.

Adoption & Learning, in VektaDesk Enterprise, is for IT: step-by-step guides and courses that help staff use Microsoft 365. VektaLearn is our separate training platform for the whole organisation (compliance, onboarding and policy training) with simulations, assessments, certificates and SCORM import.

Enterprise. It's included at no extra cost, for as many staff as you assign courses to: you still only pay per IT agent.

Yes, on Enterprise. Import our ready-made connector into Power Automate to create and update tickets, find people, plan activities and run flows when tickets change. Your own flows can send approvals to VektaDesk, for example a procurement request: the approver decides in Teams and the flow continues with the answer. There's also a REST API and webhooks for anything else.

Prices are in US dollars. Where it suits your finance team we can also invoice in local currency, with the right tax details on every invoice, and accept bank transfer and local payment methods.